Improving healthcare communication by addressing literacy abilities, language barriers and cultural differences.
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"I was sick a lot because I probably missed dosage and I didn't realize it,..." - Mrs. Tilsley
"Then I would just check off the boxes asking if I have these diseases. I would just guess at it. Once the doctor said, 'Oh, you've got diabetes.' 'No, I don't have diabetes,' I said. And he said, 'Well you marked it here.'" - Mrs. Kenoyer
When Words Get in the Way: A Collaborative Plan to Address Health Literacy in San Diego